At North Finchley Florist, we take immense pride in offering only the freshest, highest quality blooms to homes and businesses in and around North Finchley. Our team lovingly hand-arranges every bouquet and takes care to ensure you receive flowers that are vibrant, fragrant, and designed to last. We are committed to delighting our customers and back our service with a robust fresh flowers guarantee for every order delivered locally.
We want every bouquet to arrive looking just as stunning as when it left our shop. In the unlikely event your flowers arrive damaged or the arrangement is not as described, please contact us immediately upon receipt. To help us resolve such issues swiftly, kindly provide a clear photo of the damaged flowers and the packaging as soon as possible. This allows our team to accurately assess the situation and provide a prompt resolution under our returns and refunds policy.
North Finchley Florist guarantees the freshness of your flowers for a minimum of five days from the date of delivery when cared for according to the instruction card included with your order. If you find that your flowers do not remain fresh throughout this window, reach out to us within these five days. It is our mission to ensure you always enjoy beautiful, long-lasting displays and that our flowers exceed your expectations for both quality and freshness.
If your flowers do not meet our high standards, we offer multiple options for your peace of mind. Depending on the nature of your concern and your preference, you may choose from:
Simply contact us within 48 hours of receiving your order, providing your order details and a summary of the issue. Our dedicated team will guide you through the process and ensure your experience is resolved to your satisfaction.
Your feedback is valuable to us, and we are committed to providing a transparent and fair complaints procedure. If you have a concern, please get in touch with our team with your order details and a description of the issue. We will acknowledge your complaint within one business day and aim to resolve all complaints swiftly, usually within three working days. All matters are handled with care and confidentiality, ensuring every customer is heard and valued as part of our North Finchley community.
North Finchley Florist is a trusted name among local households and businesses. Our commitment to fresh flowers, outstanding customer care, and transparent policies has made us a preferred florist in the North Finchley area. Thank you for supporting your local florist – we look forward to continuing to serve you with beautiful blooms, exceptional quality, and a personal touch.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
