Welcome to North Finchley Florist's online flower delivery service. These Terms & Conditions govern all orders placed on our e-commerce platform for customers located in North Finchley and surrounding areas. Please read these terms carefully before placing an order, as by accessing or using our website and services, you agree to be bound by them. These terms are designed to ensure a smooth and secure shopping experience while clarifying our obligations and your rights regarding online flower delivery in North Finchley.
These Terms & Conditions apply to all orders placed via our online store for flower delivery in North Finchley and neighbouring areas. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. If you are under 18, you may use our website only with the involvement of a parent or guardian. These terms supersede any previous agreements or understandings relating to online orders via our North Finchley Florist store, unless specifically stated otherwise.
Product Selection: Browse our range of floral arrangements and select your preferred bouquet or gift. Each product listing details included flowers, price, and any relevant delivery restrictions.
Order Placement: Once you have added items to your basket and are satisfied with your selection, proceed to the checkout. During checkout, you must provide accurate contact information, recipient details, and the delivery address for North Finchley or the surrounding areas.
Order Confirmation: After submitting your order and payment, you will receive a confirmation on-screen and, where applicable, by email. This confirmation is an acknowledgment of receipt and does not signify acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, for example, due to lack of stock or delivery limitations.
Amendments: If you wish to amend your order, please contact us as soon as possible. We cannot guarantee changes can be made after order confirmation, especially for orders scheduled for same-day or next-day delivery in North Finchley.
Accepted Payment Methods: We accept major debit and credit cards, and any other payment methods explicitly offered on our checkout page. Payment must be made in full at the time of ordering.
Pricing: All prices listed are in GBP and inclusive of VAT where applicable. Delivery charges for North Finchley and the wider area will be calculated at checkout and included in your total price before payment is taken. We reserve the right to change our pricing at any time without prior notice, but confirmed orders will not be affected by subsequent price changes.
Payment Security: Our e-commerce platform uses secure technology to ensure your payment is processed safely and your information is protected. It is your responsibility to ensure the details provided are correct and that you have sufficient funds to complete the purchase.
Delivery Area: North Finchley Florist offers online flower delivery to addresses in North Finchley and selected surrounding areas. If a delivery address falls outside our area, we will contact you to discuss alternatives or issue a full refund.
Delivery Times: We endeavour to deliver flowers on the requested date, but exact delivery times cannot be guaranteed due to variables such as traffic, weather, or unforeseen circumstances. Deliveries are typically made during business hours. For special requests, please specify your requirements when ordering—we will do our best to accommodate.
Non-Delivery: If the recipient is not available at the time of delivery, we may deliver to a neighbour, leave in a safe place, or attempt redelivery as appropriate. We will leave a card informing the recipient of attempted delivery. If redelivery is not possible, the customer will be responsible for any additional costs.
Acceptance: Upon delivery, the recipient must inspect the flowers and inform us within 24 hours if there are any issues regarding freshness, quality, or damage.
We make every effort to supply the exact flowers displayed on our website. However, due to seasonal availability and supply limitations, we reserve the right to substitute flowers or packaging of equal or greater value, while ensuring the overall style, colour, and quality are maintained. If a significant substitution is required, we will contact you to confirm before proceeding.
Cancellation by Customer: You may cancel an online flower delivery order up to 24 hours before the scheduled delivery date for North Finchley and surrounding areas. To cancel, you must contact us promptly—cancellations may not be possible after this period or once preparation has begun.
Refunds: If your order is eligible for cancellation, we will refund your payment in full using the original payment method. Refunds may take several working days to process, depending on your bank.
Non-acceptance or Non-Delivery: If we are unable to fulfil your order for reasons such as stock shortages, address outside our delivery area, or unforeseen business interruptions, we will offer you a full refund or a suitable alternative.
Returns: Given the perishable nature of flowers, returns are generally not accepted except where goods are faulty or not as described. If you have concerns about your order, please notify us within 24 hours of delivery, providing photos and order details, and we will do our best to resolve the issue.
It is your responsibility to provide accurate and complete information when ordering, including the full delivery address and recipient’s contact details. Please check your order confirmation carefully and inform us immediately of any errors. North Finchley Florist cannot be held liable for non-delivery or delays resulting from incorrect or incomplete information provided by the customer.
You are also responsible for ensuring someone is available at the delivery address to receive the flowers, or informing us of any special instructions in advance.
Scope: North Finchley Florist’s liability in connection with flower delivery to North Finchley and surroundings is strictly limited to the price paid for the goods and delivery service. We are not liable for any loss of enjoyment, consequential losses, business losses, or indirect damages arising from delayed, non-delivery, or unsatisfactory condition of goods due to circumstances beyond our reasonable control (such as traffic disruptions, adverse weather, or acts of third parties).
Perishable Products: As flowers are natural and perishable, slight variations in colour, shape, and size may occur. We cannot guarantee the exact appearance of products as shown on the website, but all efforts are made to provide the closest possible match.
Force Majeure: We shall not be held responsible for failure or delay to perform our obligations if such failure or delay is caused by events outside our reasonable control, including but not limited to natural disasters, pandemics, transport disruptions, supply issues, or industrial action.
All content on the North Finchley Florist’s website, including text, images, product listings, and branding, is the property of North Finchley Florist and is protected by copyright and intellectual property laws. You may not copy, reproduce, or use any of our content without prior written consent, except for strictly personal, non-commercial use connected with ordering flower delivery services in North Finchley.
We respect your privacy and handle your personal data in line with our privacy policies and current UK data protection legislation. Information provided by you during the order process will be used solely for processing your order, fulfilling our obligations, and improving our online flower delivery service in North Finchley. We do not sell or distribute your personal data to third parties except where necessary for the fulfilment of your order (e.g. delivery service providers).
We reserve the right to modify these Terms & Conditions at any time. Any amendments will be effective once published on our website and will apply to future orders placed after the change. You are advised to review the Terms & Conditions before each purchase.
If any part of these Terms & Conditions is deemed invalid, illegal, or unenforceable, this will not affect the validity of the remaining provisions, which shall remain in full force and effect to the extent permitted by law.
These Terms & Conditions and any contract arising out of an order for flower delivery via North Finchley Florist’s online platform shall be governed and interpreted according to the laws of England and Wales. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries regarding these Terms & Conditions, your order, or any of our online florist services for North Finchley and the local area, please contact our customer service team during business hours. We are committed to providing you with high quality products and a professional, helpful service for all your flower delivery needs in and around North Finchley.
Note: These Terms & Conditions apply to all customers ordering via our e-commerce platform for delivery within North Finchley and the neighbouring districts. By completing your order, you accept and agree to abide by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in North Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near North Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
